CONTACT US

Welcome to dowelnova.shop. We are committed to providing you with a superior shopping experience and efficient customer service. If you have any questions, suggestions, or need assistance while using this website, please contact us through the following methods:

You can contact our support team via email, online customer service, or the contact form. We typically respond to your inquiries within 1-2 business days (slight delays may occur during holidays).

Customer service includes, but is not limited to:
Order tracking and logistics status updates
Product information and usage inquiries
Returns, exchanges, and refunds
Payment issues and billing assistance
Website usage feedback
Contact Information:
Customer Service Email: support@dowelnova.shop

Please provide your order number and relevant details when sending emails or submitting requests so we can process your issues more quickly.

We value every customer’s feedback and will continuously optimize our service experience to provide you with a safer and more convenient shopping environment.

Note: Due to continuous losses, the merchant has decided to clear out inventory at a loss.